Terms & Conditions

Please read these terms carefully

Last updated: January 2026

1. Acceptance of Terms

By accessing or using Trackable ("the Service"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use the Service.

The Service is provided by:
Hannes Heißmeyer
Ibykusweg 6f
30629 Hannover
Germany
Email: info@trackable.pro

2. Description of Service

Trackable is an email tracking service that allows users to:

  • Track when emails are opened by recipients
  • Track when links in emails are clicked
  • Send bulk emails via Gmail
  • View analytics and reports on email engagement
  • Receive real-time notifications about email opens

3. Account Registration

To use certain features of the Service, you must create an account by connecting your Google account. You are responsible for:

  • Providing accurate and complete information
  • Maintaining the security of your account credentials
  • All activities that occur under your account

4. Acceptable Use

You agree not to use the Service to:

  • Send spam, unsolicited emails, or bulk emails without proper consent
  • Violate any applicable laws or regulations, including CAN-SPAM, GDPR, or similar legislation
  • Harass, abuse, or harm others
  • Distribute malware, viruses, or other harmful software
  • Infringe on the intellectual property rights of others
  • Attempt to gain unauthorized access to the Service or other users' accounts
  • Use the Service for any illegal or unauthorized purpose

5. Newsletter and Email Communications

By subscribing to our newsletter or waitlist, you consent to receive:

  • Product updates and announcements
  • Tips and best practices for email tracking
  • Promotional offers related to Trackable

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Your email address will not be shared with third parties for marketing purposes.

6. Subscription and Payments

Some features of Trackable require a paid subscription. By subscribing:

  • You agree to pay all applicable fees as displayed at the time of purchase
  • Subscriptions automatically renew unless cancelled before the renewal date
  • Payments are processed securely through Stripe
  • Refunds are handled on a case-by-case basis; contact us for refund requests

7. Free Tier Limitations

The free tier of Trackable is subject to usage limits, including but not limited to:

  • Maximum number of tracked emails per month
  • Limited access to certain features

We reserve the right to modify these limits at any time with reasonable notice.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Trackable and is protected by international copyright, trademark, and other intellectual property laws.

9. Third-Party Services

The Service integrates with third-party services including:

  • Google/Gmail: For email sending and account authentication
  • Stripe: For payment processing
  • OpenAI: For AI-powered features

Your use of these third-party services is subject to their respective terms of service and privacy policies.

10. Limitation of Liability

To the maximum extent permitted by law, Trackable shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, or business opportunities
  • Service interruptions or delays
  • Errors or inaccuracies in the Service

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that:

  • The Service will be uninterrupted, secure, or error-free
  • Results obtained from using the Service will be accurate or reliable
  • All email opens will be detected (some email clients block tracking)

12. Termination

We may terminate or suspend your account and access to the Service at our sole discretion, without prior notice, for conduct that we believe:

  • Violates these Terms & Conditions
  • Is harmful to other users or third parties
  • Is fraudulent or illegal

13. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Material changes will be communicated via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated terms.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Germany. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Hannover, Germany.

15. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Contact

If you have any questions about these Terms & Conditions, please contact us at:

Email: info@trackable.pro