Privacy Policy

How we handle your data

Last updated: January 2026

1. Controller

The controller responsible for data processing under data protection laws is:

Hannes Heißmeyer
Ibykusweg 6f
30629 Hannover
Germany
Email: info@trackable.pro

2. Scope of This Privacy Policy

This Privacy Policy applies to the use of:

  • the website trackable.pro
  • the web application app.trackable.pro
  • the Trackable software and related services

It explains how personal data is collected, processed, and used when you visit our website, create an account, or use the Trackable service.

3. Types of Data We Process

Depending on how you use Trackable, we may process the following categories of personal data:

  • Account data (name, email address)
  • Authentication data (Google account connection)
  • Payment and subscription data (processed via Stripe)
  • Technical data (IP address, timestamps, log data)
  • Email-related data processed on behalf of our users:
    • Sender email addresses
    • Recipient email addresses
    • Email content
    • Email open events
    • Email click events

4. Purpose of Data Processing

We process personal data for the following purposes:

  • Providing and operating the Trackable service
  • Sending emails via the Gmail API on behalf of users
  • Tracking email opens and link clicks
  • Displaying real-time analytics in the dashboard
  • Generating AI-based follow-ups (where enabled)
  • Account management and customer support
  • Processing subscriptions and payments
  • Ensuring security, stability, and abuse prevention

5. Legal Basis for Processing

Data processing is based on the following legal grounds under Article 6 GDPR:

  • Article 6(1)(b) GDPR – performance of a contract
  • Article 6(1)(f) GDPR – legitimate interests (security, service improvement)
  • Article 6(1)(a) GDPR – consent, where applicable (e.g. newsletter)
  • Article 6(1)(c) GDPR – legal obligations (e.g. tax retention requirements)

6. Email Tracking and Content Processing

Trackable processes email-related data exclusively on behalf of its users.

Email opens are detected using a technically required, invisible tracking element. Link clicks are tracked via redirect links that immediately forward recipients to the intended destination.

Where users enable AI-based features (such as automated follow-up suggestions), email content is temporarily processed in order to generate the requested output. Email content is not used for training AI models.

7. Use of Artificial Intelligence (OpenAI)

For AI-powered features, Trackable uses services provided by OpenAI.

  • Email content is processed temporarily for the purpose of generating AI-based responses or suggestions
  • Data is not used for model training
  • Processing is limited to what is necessary to provide the requested feature

8. Google Services and Gmail API

Trackable uses the Gmail API to send emails on behalf of users.

Depending on the permissions granted by the user, this may include access necessary to send emails and, where required for specific features, access to email content. Trackable does not use Google data for purposes other than providing the service.

9. Payments and Subscriptions

Payments and subscription management are handled exclusively by Stripe.

Trackable does not store credit card numbers or payment credentials. Payment data is processed directly by Stripe under its own privacy policies.

10. Cookies and Tracking Technologies

Trackable currently does not use cookies for tracking purposes.

If this changes in the future, this Privacy Policy will be updated accordingly.

11. Hosting and Infrastructure

Trackable uses third-party infrastructure providers, including:

  • Render (application hosting)
  • Supabase (database services)

Data may be processed on servers located within or outside the European Union. Where applicable, appropriate safeguards are used to ensure an adequate level of data protection.

12. Data Retention

Personal data is retained:

  • For the duration of the user account
  • Until deletion is requested by the user
  • As required to comply with legal retention obligations (e.g. tax and accounting laws)

13. Data Subject Rights

You have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability

Requests can be sent to info@trackable.pro.

14. Data Security

Appropriate technical and organizational measures are in place to protect personal data, including encrypted connections (HTTPS) and access restrictions.

15. Newsletter and Waitlist

If you sign up for a newsletter or waitlist, your email address will be used solely for this purpose. You may unsubscribe at any time.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

17. Contact

If you have questions about this Privacy Policy or data protection, please contact:

Email: info@trackable.pro